Viver Em Pemba is a platform privately owned by Grupo VIM, Lda — a company incorporated under Mozambican law, based in Pemba, Cabo Delgado.
The policies on this page apply specifically to viverempemba.com and complement — they do not replace — the Grupo VIM legal framework, available at the Legal & Compliance Centre. Where the two differ, the Legal Centre documents prevail.
This Privacy Policy describes how Viver Em Pemba collects, protects and uses the personal information you provide through viverempemba.com and its related services.
By accessing and using our website, you acknowledge that you have read, understood and agree to the terms of this Policy.
INFORMATION WE COLLECT
We collect information you provide directly — when creating an account, making a booking or filling in online forms:
- Name and identification details
- Email address and phone number
- Country of residence
- Account details (username and password)
- Payment information
We also automatically collect technical data such as IP address, browser type and pages visited, used solely for statistical and security purposes.
HOW WE USE YOUR INFORMATION
- Creating and managing your account
- Processing bookings and payments
- Sending confirmations and service communications
- Connecting guests with hosts
- Improving the user experience
- Meeting legal obligations
SHARING INFORMATION
We do not share your personal information with unaffiliated third parties, except where necessary to process bookings, to meet legal obligations, or with your express consent.
When you make a booking, we share with the host the details needed to fulfil it — name, contact and booking details. Without this, the service cannot be provided.
PAYMENTS
Payments are processed by external providers. We do not store full card details on our servers. When paying by mobile wallet, the number given is used only for that transaction.
SECURITY
We take appropriate technical and organisational measures to protect your information against unauthorised access, alteration or disclosure.
YOUR RIGHTS
You may access, correct, update or request deletion of your personal information. To exercise these rights, contact geral@viverempemba.com. We respond to any request within 30 days.
COOKIES
Our website uses cookies to personalise your experience. You can set your browser to refuse cookies, although this may affect some functionality.
MINORS
We do not knowingly collect personal information from anyone under 18. If you become aware that a minor has provided us with information, please contact us immediately.
FULL LEGAL FRAMEWORK
This page covers what applies to people using Viver Em Pemba. The full framework is at the Grupo VIM Legal & Compliance Centre.
CONTACT
Viver Em Pemba — Grupo VIM, Lda
Bairro Eduardo Mondlane, Cidade de Pemba, Cabo Delgado
Email: geral@viverempemba.com
Phone: +258 86 245 0107
Group website: grupovim.com
Last updated: August 2026
